Shipping policy

Shipping Policy: 1-2 Working Days Delivery

At Primitive Butchers, we strive to provide prompt and reliable shipping services to ensure that your orders are delivered to you in a timely manner. Our shipping policy is designed to outline the delivery process and timeframes involved when you purchase from our online store.

1. Processing Time: Once your order is placed and payment is successfully processed, our team will begin processing your order. This includes verifying the availability of the items, conducting quality checks, and preparing the package for shipment. Our processing time usually takes 1 business day (it could be done on the same day if done before 13:00 p.m.)

2. Shipping Methods: We partner with reputable shipping carriers to deliver your orders safely and efficiently. The specific shipping method used for your order may vary depending on your location and the size/weight of the package. We primarily use Yodel services, known for their reliable service and tracking capabilities.

3. Delivery Time: Our estimated delivery time for orders is between 1-2 working days, starting from the day after your order has been processed. Please note that this timeframe is an estimate and may vary depending on factors such as your location, shipping method, and unforeseen circumstances (e.g., natural disasters, customs delays, etc.). We will provide you with a tracking number once your order has been shipped, allowing you to monitor its progress.

4. Business Days and Exclusions: Our shipping policy is based on business days, which refers to Monday to Friday, excluding public holidays. Please take this into account when calculating the estimated delivery time. Orders placed on Thursday after 11pm, Friday Saturday & Sunday or public holidays will be processed on the next business day. Example: If you placed the order on Thursday after 11pm, Yodel will collect it on Monday, for delivery on Tuesday

5. Order Tracking: To keep you informed about the status of your order, we provide a tracking number that you can use to track the progress of your shipment. You will receive this tracking number via EMAIL or SMS notification once your order has been shipped.

6. Shipping Fees - 8.99: The shipping fees for your order will be calculated during the checkout process, taking into account the destination, weight till 17kg, and dimensions of the package. The shipping fees will be displayed before you finalize your purchase.

7. Handling Fee - £1.99: We hope this message finds you well and enjoying your shopping experience at Primitive Butchers. We appreciate your business and would like to inform you about a recent update to our payment process.

   We have implemented a nominal handling fee of £1.99 for all purchases made through our store. This fee is designed to cover the cost of processing, packaging, and ensuring the safe delivery of your orders. We want to be transparent about this fee and explain its purpose:

   Why the Handling Fee?

   • Improved Service: By introducing this fee, we can maintain and enhance the quality of our service, ensuring that your orders arrive in the best condition possible.
   • Environmental Initiatives: We are committed to reducing our environmental footprint. The handling fee contributes to our sustainable packaging materials and eco-friendly practices.
   • Convenience: We strive to provide you with a seamless shopping experience. The handling fee supports the convenience of shopping with us.

   We understand the importance of being upfront about any additional charges, and we assure you that this fee is solely intended to enhance your shopping experience with us. You will only see this fee once per transaction, regardless of the number of items in your order.

   If you have any questions or concerns regarding this handling fee, please do not hesitate to reach out to our dedicated customer support team at info@primitivebutchers.co.uk.

   Thank you for your continued support and trust in Primitive Butchers. We look forward to serving you with the same level of quality and care that you have come to expect from us.

8. Shipping Restrictions: While we strive to offer shipping, please note that certain items may be subject to shipping restrictions based on local regulations or carrier policies. We apologize in advance if we are unable to ship certain products to your location and will notify you promptly if any restrictions apply to your order.

9. Order Modifications and Cancellations: Once your order has been placed, modifications or cancellations may not be possible. However, please reach out to our customer support team as soon as possible, and we will do our best to assist you.

10. Lost or Damaged Packages: In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will initiate a thorough investigation and work with the shipping carrier to resolve the issue and ensure your satisfaction.

11. Contact Information: If you have any further questions, or concerns, or require assistance regarding our shipping policy, please don't hesitate to reach out to our customer support team. You can contact us via:
    
    
    

By placing an order with Primitive Butchers, you agree to abide by the terms and conditions outlined in our shipping policy. We appreciate your understanding and cooperation, and we look forward to delivering your orders to you within the specified timeframe.

Please note that this shipping policy is subject to change, and any updates will be communicated through our website or other appropriate channels.